#LIGHTNING SCHEDULER OFFLINE#

It’s when we begin to consider appointment booking use cases without field engineers that the decision becomes tougher. When to Use Field Service Lightning: The Tougher Decisions

#LIGHTNING SCHEDULER OFFLINE#

Whenever a field engineer or mobile worker is involved, FSL should be used, as it provides routing capabilities and an offline mobile app for execution of the work. The typical use case for FSL is that of the cable company providing in-home service or an infrastructure manufacturer servicing their telecom clients. When to Use Field Service Lightning: The Easy Decisionsĭo you need to schedule pieces of equipment or machinery? Does the service resource travel? Is the travel calculation important when deciding the best resource to assign the job? If you answered yes to any of these questions, your scheduling project requires Field Service Lightning (FSL).įSL is an enterprise-grade field service solution that allows service managers to optimally schedule the right resources (persons or equipment), for the right location, at the right time. So, when should a company pursue one or the other? To find the answer, let’s evaluate what type of scheduling you are trying to implement, and determine how mature of a scheduling tool you will need. While Field Service Lightning is traditionally used for field service operations, it can also support some appointment booking use cases. Lightning Scheduler was purposely built for appointment booking use cases. Our customer implementations have given us insights on which tool is the right fit for a given job and we’re pleased to share some of those valuable insights with you.

So, how do you know which product to use? At Magnet360, The Mindtree Salesforce Practice, we have deep experience with both products.

If you’re a Salesforce customer that relies on scheduling appointments to service or sell to your customers, it can be difficult to choose between Salesforce’s two “scheduling” products: Lightning Scheduler and Field Service Lightning. Much of the time, this requires a seamless way for customers to book appointments with sales and service agents. In today’s new normal, many companies are empowering their customer-facing employees to deliver a high-quality service and sales experience.

Lightning scheduler